Privacy Policy
Effective Date: August 9, 2025
1. Introduction
This Privacy Policy applies to American Relocation LLC ("we," "us," "our"). We are committed to protecting your personal information collected through our website, communications, and services. This Privacy Policy explains what information we collect, how we collect it, how we use it, how we share it, and your rights regarding your personal information.
2. Information We Collect
We may collect the following personal information:
- Contact details, such as your name, address, phone number, and email address, when you request a quote, contact us, or book services.
- Move-specific information, such as inventory details, property location, and special instructions related to your move.
- Payment information, including billing details and payment card information, when needed for invoicing or payment processing.
- Usage data, such as information collected through your interaction with our website, forms, phone calls, emails, or text communications.
3. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you submit a form, request a quote, call us, email us, or communicate with us by text message.
- Through service-related communications and customer support interactions.
- Automatically through website activity, such as form submissions and general usage data.
4. How We Use Your Information
We may use your personal information to:
- Plan, coordinate, and provide relocation services.
- Communicate with you regarding quotes, confirmations, scheduling, appointments, service updates, and customer support.
- Process payments and maintain billing records.
- Improve our customer service, website functionality, and internal business operations.
5. Sharing Your Information
We may share personal information only as necessary for business operations and service delivery, including with:
- Service partners or subcontractors, such as movers, storage facilities, or other providers supporting your relocation services.
- Payment processors or service providers that help us operate our business.
- Legal authorities, if required by law, regulation, or legal process.
- Parties involved in a business transition, such as a merger, acquisition, or sale, subject to appropriate confidentiality safeguards.
We do not sell your personal information.
SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes. No mobile opt-in data will be shared with third parties or affiliates.
6. Data Retention & Security
We retain personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. We use industry-standard administrative, technical, and physical safeguards to help protect your personal information.
7. Your Rights
You may request access to, correction of, or deletion of your personal information. You may also request that we limit certain uses of your data, subject to applicable law. To exercise these rights, please contact us using the information below.
8. SMS Communications and Consent
If you provide your mobile phone number and consent to receive text messages from American Relocation LLC, you agree to receive conversational or informational SMS messages related to your inquiry, estimate, appointment, scheduling, service updates, or customer support.
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to opt out at any time.
- Reply HELP for assistance.
Your SMS consent and phone number will only be used for the purposes described above and will not be shared with third parties or affiliates for marketing purposes.
9. Policy Updates
We may revise this Privacy Policy from time to time. Any changes will become effective upon posting the updated version on our website. Continued use of our services after any changes are posted constitutes acceptance of those changes.
10. Contact Us
American Relocation LLC
1585 Sulphur Spring Rd, Suite 112, Baltimore, MD 21227
Toll-Free: (443) 241-3324
Fax: (443) 692-9410
